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Agentic AI & Emerging Technologies is the third and final Short Course that comprises SOD’s Artificial Intelligence (AI) Vocational Program. It represents the Technology component of SOD’s signature People, Processes and Technology pedagogical framework, the educational model underpinning the design and development of all SOD learning programs. This progressive approach recognises that successful organisational transformation begins with people, advances through effective processes and is enabled by technology. Accordingly, the AI Vocational Program is structured into three complementary Short Courses: Level 1 – People (AI Leadership & Business Innovation), Level 2 – Processes (AI Strategy & Business Transformation) and Level 3 – Technology (Agentic AI & Emerging Technologies). Building upon the leadership capabilities developed in Level 1 and the strategic and operational processes established in Level 2, this final level focuses on applying advanced AI technologies to automate workflows, analyse business data, enhance customer experiences and improve organisational performance. Through four industry-focused micro-credentials, students will develop advanced prompt engineering skills to communicate effectively with generative AI systems, explore data management and predictive analytics to support evidence-based decision-making, and investigate how Agentic AI can automate business operations through intelligent agents, workflow orchestration and integration with digital applications. Students will also explore the design and application of AI-powered chatbots to improve customer engagement, automate service interactions and deliver personalised customer experiences. Practical activities will introduce technologies such as ChatGPT, Microsoft Copilot, Claude, Gemini, n8n, Make and Zapier, enabling students to connect AI capabilities with real business processes. Particular emphasis is placed on technological integration, intelligent automation, data-driven decision-making, system reliability, security and responsible AI implementation. Each micro-credential comprises 24 hours of learning, providing a total of 96 hours for this Short Course. Successful completion of all three Short Courses, representing 12 micro-credentials and 288 hours of learning, contributes towards completion of SOD’s Artificial Intelligence Vocational Program.