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Bundle Innovation and CX


How to Growth Your Business Through Innovation (E1 BSBINN301)

Evaluate and reflect on what the team needs and wants to achieve

  • Check out information about current or potential team members’ work in the context of developing a more innovative team
  • Bring people into the team or make suggestions for team members based on what needs to be achieved and the potential for cross-fertilising ideas
  • Acknowledge, respect and discuss the different ways that people may contribute to building or enhancing the team

Sustaining Innovation (E2 BSBINN301)

Jointly establish ground rules for how the team will operate

  • Agree and communicate responsibilities in ways that encourage and reinforce team-based innovation
  • Agree and share tasks and activities to ensure the best use of skills and abilities within the team
  • Plan and schedule activities to allow time for thinking, challenging and collaboration
  • Establish personal reward and stimulation as an integral part of the team’s way of working

Radical Innovation (E3 BSBINN301)

Model behaviour that supports radical innovation

  • Seek external stimuli and ideas to feed into team activities
  • Proactively share information, knowledge and experiences with other team members
  • Challenge and test ideas within the team in a positive and collaborative way
  • Proactively discuss and explore ideas with other team members on an ongoing basis

Innovation and Customer Experience (E4 BSBINN301)

Customer service is just a day in, day out ongoing, never-ending, unremitting, persevering, compassionate, type of activity.



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