Description
In this micro-credential, students will learn how to analyse, optimise and automate business processes to improve organisational efficiency, productivity and performance. Students will explore how to identify operational inefficiencies, map existing workflows, eliminate unnecessary activities and redesign processes to achieve better business outcomes. Particular attention will be given to understanding the importance of optimising processes before introducing automation, ensuring that technology improves operations rather than simply accelerating inefficient practices. Students will develop practical skills in business process mapping, workflow improvement and the application of Artificial Intelligence (AI) and digital automation tools such as Zapier, Make and n8n to streamline repetitive tasks and connect business applications. They will also learn how to evaluate automation opportunities, implement digital solutions, manage operational change and measure improvements in time, cost, quality and overall business performance.
