Description
In this micro-credential, students will learn how to apply Artificial Intelligence (AI) technologies to improve business operations, streamline workflows and increase organisational productivity. Students will explore how AI-powered tools can automate repetitive tasks, optimise business processes, support decision-making and improve operational efficiency across different business functions. Through practical activities, students will learn how to identify opportunities for AI implementation, evaluate existing workflows and use technologies such as ChatGPT, Microsoft Copilot, Zapier and n8n to develop intelligent automation solutions. They will also explore how AI can enhance communication, customer service, resource management and collaboration while reducing operational costs and improving business performance. By combining AI technologies with process improvement and operational management principles, students will develop the skills to help organisations become more efficient, agile, innovative and resilient in an increasingly competitive digital economy.
